Job Title
Financial Markets ExecutiveJob Description
- Provide first line product support email
- Maintain polite, professional attitude to all clients
- Log all calls received on Siebel accurately, efficiently and completely
- Provide timely updates to clients on existing queries
- Manage and take ownership of the resolution process for all customer related issues
- Ensure the provision of consistently reliable and professional service to clients by utilizing
- Develop expertise in the tools and Financial products that will lead to shorter resolution times
- Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
- Undertake proactive calling to ensure customer satisfaction levels
- Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
- Achieve individual & team desk targets
- Fluency in both Arabic and English is a requirement
- Strong Customer Service skills
- Strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Excellent knowledge of Internet technologies
- Logical approach to problem solving
- Strong time management skills
- Ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Excellent team player
- Candidates with CCNA qualification would be an advantage
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative
How to Apply
All interested applicants should send their CV's to the following Email address : recruitment@progresshq.com
0 comments: