Telephone scam hits Marriot London Gatwick hotel

Several hotels located next to Gatwick and Heathrow airports have been hit by a telephone scam 'virus' which is threatening guests' financial privacy. What is basically happening is that some people are calling visitors' suites , pretending to be hotel receptionists or representing Marriot HQ and demand visa card information through the telephone , claiming that the system has broken down or that databases are being improved.

Marriot Associates and, specifically, Marriot London Gatwick Hotel have clarified that requesting financial information over the phone is a policy they have and would never adopt. What their guests are being asked is to personally provide their card details at the reception if required. The policy adopted by the hotel consists of confirming the guest's name before handing over any calls to a suite. The Marriot HQ are not calling guests instantly.

Therefore, guests have been prevented to be attentive of any distrustful calls. In case these occur guests are advised to stop by the reception or call '0' from their bedroom phone.